Automated Thank You Machines

In case you missed it,  Forbes did a nice article on TD Bank’s Automated Thanking Machine (ATM) program where the bank’s ATMs offered meaningful thank you gifts to a few of their customers.  The bank captured and published these experiences in a heartwarming YouTube video, which has been seen by millions of people and gone viral on Facebook, Twitter, etc.  The article also shares the results of a survey on the impact of providing small gifts to customers as they entered a restaurant – and how much this gift giving approach increased their average sale.

Showing appreciation in unexpected ways is always a great strategy!

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2 Responses to Automated Thank You Machines
  1. Gene Morton
    August 1, 2014 | 4:50 pm

    Lauren: What a great piece for your blog. This heart warming video will show your clients just how much fun it can be to be unique in their communities.
    Gene

    P.S. Following your blog is a treat. I especially like this comment page. I want to show it to my blog designer.

    • loconnell
      August 1, 2014 | 4:56 pm

      Thanks Gene!

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